Support

Getting started

• Register your camera on GRome's Camera page. GRome works with the RICOH GR IV.
• To import, open Backup, start the connection and approve the request to join the camera's Wi-Fi. You do not need to turn on Wi-Fi in another app first.
• Choose the photos you want and start importing. Keep GRome open until it finishes.
• When the import is complete, GRome turns the camera's Wi-Fi off and leaves the camera on. Other devices connected to the camera's Wi-Fi are disconnected.

The camera's Wi-Fi does not connect

• Make sure Bluetooth and Local Network are allowed for GRome in Settings.
• Keep the camera close and its battery charged.
• If you have joined the camera's network before in Settings, open Settings › Wi-Fi, tap the camera's network and choose Forget This Network, then try again from GRome.
• Stop the current session and start a new one. If GRome says an earlier camera operation has an unknown result, follow its instructions to check the camera before trying again.

Imported photos do not appear

• GRome needs permission to read photos to show your imports. If you chose to allow adding photos only, change it in Settings › Apps › GRome › Photos.
• GRome shows only the photos it imported on this device. A photo deleted in Photos, or one stored only in iCloud and not on the device, may not appear.

The import was interrupted

• Importing pauses if you leave GRome. Photos that finished are kept. Open GRome again to continue saving them.
• If there is not enough space, choose fewer photos or free up storage. Do not delete GRome's recovery files.

Recipes and firmware

• Recipes keep the authors and sources you enter. The preview is an approximation, not the camera's own processing.
• GRome checks Ricoh's website for firmware information only when you tap it. It does not download or install firmware.

Contact us

Email [email protected]. Please include:

• the GRome version (Settings › About), your device and its iOS version;
• your camera model and firmware version;
• what you did and what happened, with a screenshot if possible.

Please do not send passwords, full serial numbers or private photos.

Security issues: [email protected]. Privacy questions: [email protected].

GRome is independent software and is not affiliated with RICOH.